Terracalls Privacy Statement


John G Terracall Pty. Ltd. Trading as Terracalls Insurance & Financial Services (Terracalls) knows that you care how information about you is used and shared. Therefore we make a strong commitment to protect and respect the privacy principles regarding the personal information that you provide. The purpose of this Privacy Statement is to explain the types of information Terracalls obtains about visitors to our website, how the information is collected, how it is used, and how visitors can restrict its use or disclosure. We appreciate your trust.

By using our website, you agree to the terms of this Privacy Statement. This Privacy Statement is in accordance with the 2010 Australian laws on Privacy.

Personal information is any information concerning an identified or identifiable natural person. This includes information that tells us specifically who a person is, such as a person’s name, telephone number, e-mail address, home address or payment and financial information. The way this information is communicated, for instance by word, text, sound or image, is of no importance.

We may collect also other information that does not in and of itself identify a specific person. This information includes IP addresses, search terms, domain names and browser types. We use this kind of information to track usage and other patterns on our website.

We collect personal information throughout two main information streams:

The first information input is provided by any visitor who gives us his personal information on a free basis. We keep a record of your name and e-mail address in order to keep track of the username and password we assigned to you. Subscription to our mailing lists supposes the transfer of a visitor’s e-mail address.  A visitor who orders one of our products and/or services must provide us with personal information for different purposes.

Secondly, we have cookies information input. We receive and store certain types of information whenever you visit our website. Like many websites we use “cookies”, and we obtain certain types of information when your web browser accesses our website.

Cookies are alphanumeric identifiers that we transfer to your computers’ hard drive through your web browser to enable our systems to recognize your browser and to provide extra features. They are very commonly used in modern commerce.

How do we use your personal information?

If you submit personal information, you agree that we may keep a record of this personal information. These records are strictly for internal use by Terracalls.

In the first place the personal information that is collected by us is used to fulfil our sales contract obligations. Therefore it is possible that we give some restricted personal information to our providers or other subcontractors for delivery purposes. The information we obtain shall be used for the purpose of the functioning of the Terracalls services.

Secondly, we may use your email address to provide you with information about are new products and services.  Your personal information can even help us in our business to improve are marketing and product development.  Thirdly, if you pay for services by credit or bankcard, we will share your name with these bankcard companies, only for the purpose of the payment transaction.

Our cookies information input gives us the possibility to improve our level of services to clients and visitors. For example a cookie is attached on a username and password registration so that we can identify our clients. This system gives us also the opportunity to collect information about the products a logged in client already has obtained. Cookies are even used to help you in reaching the appropriate information and make your visit tailored to your individual preferences.

We do not sell, trade, rent or disclose individually-identifiable information obtained about our clients and website visitors to anyone outside of Terracalls unless it is required by law, regulation, court order or other legal process. We do not disclose your personal information unless it is necessary to protect safety of customers, employees or property.

Contact information and restrictions.

If you have questions or comments or would like to contact us concerning this Privacy Statement, please contact us by ordinary mail at the company address below.

If you want to make use of your right of inspection or rectification, please contact us by ordinary mail at the company address below.

If you do not want to be informed (anymore) in the future about our new products and services, please contact us by ordinary mail at our company address below. If you have subscribed to any email service we might have made available, and don’t wish to receive further e-mail notifications, please use the unsubscribe possibility listed in your email.

Terracalls Insurance

88 Sydney Parade,

Geelong, Victoria 3220


At Terracalls Insurance, we’re proud to be authorised representatives of the licensees listed below.
(Authorised Representative Number 243963)

When considering products or services from our licensees, please refer to the respective financial service guides.


Resilium Pty Ltd
ABN  40 098 080 810
AFSL 232703

Resilium Insurance Broking Pty Ltd
ABN  92 169 975 973
AFSL  460382

View Resilium’s Privacy Statement